Terms and Conditions

Introduction

These terms set out the basis on which Vega Agency provides services and on which you may use our website. They apply to every visitor to our website and to every client who engages us for work.

By using our website, submitting an enquiry, or accepting a proposal from us, you agree to these terms. If you do not agree with them, please do not use our website or engage our services.

About us

Vega Agency is a marketing and web design business based in Perth, Western Australia. We provide website design and development, social media management, and related marketing services.

In these terms, references to we, us, and our mean Vega Agency. References to you and your mean the person or business using our website or engaging our services.

Our services

We offer website design and build services, social media management, and a range of related add on services. The specific services included in any engagement are set out in the proposal or written agreement provided to you before work begins.

The scope of work agreed in that proposal is the full extent of what we are committed to deliver. Anything outside that scope is treated as a new request and may be subject to additional cost and timelines. We will always confirm this with you in writing before proceeding with additional work.

Quotes and pricing

Prices displayed on our website are starting prices. They are intended as a guide and are not a fixed quote. The final price for your project depends on scope, complexity, and any additional requirements you have.

Once we provide you with a written quote, that price is valid for thirty days unless stated otherwise. If your requirements change after a quote has been accepted, we will provide a revised quote for the additional work before proceeding.

All prices are in Australian dollars.

Payment terms

For one off projects such as website builds, we generally require a deposit before work begins. The remaining balance is due on completion, before final files or access are handed over. The exact split will be set out in your proposal.

For ongoing services such as social media management, payment is made in advance on a recurring basis. The billing cycle and amount will be confirmed at the start of the engagement.

Invoices are payable by the due date shown on the invoice. If payment is not received by that date, we may pause work on your project until the account is brought up to date. We will always notify you before pausing work.

Refunds and cancellation

Deposits cover the time we set aside for your project and the work completed in the early stages. Once work has begun, deposits are generally not refundable.

If you wish to cancel a project after work has started, you will be invoiced for the work completed up to the point of cancellation. Any amount already paid that exceeds the value of completed work will be refunded to you.

For ongoing monthly services, either party may end the arrangement by giving thirty days written notice. Services will continue through the notice period and the final month will be invoiced as normal.

Any exception to these terms will be agreed in writing between both parties.

Your responsibilities

To deliver your project on time we need your input. This includes providing content, images, brand assets, platform access, and feedback when we ask for them.

If we are waiting on information or approval from you, timelines will shift accordingly. We will keep you informed if a delay on your end is affecting a delivery date. Extended delays may require us to reschedule your project, and in some cases this can affect availability.

You are responsible for making sure that any content you provide to us is accurate and that you have the right to use it. This includes images, logos, written copy, and any material subject to copyright.

Intellectual property

Once your project has been paid for in full, ownership of the final deliverables transfers to you. This includes the completed website, the design files, and any custom assets we produce specifically for your project.

Ownership does not extend to third party components such as stock images, fonts, plugins, or software licensed from others. These remain subject to the licence terms of their original provider.

Until full payment has been received, all work remains our property. We retain the right to display completed work in our portfolio and marketing materials. If you would prefer we did not, let us know in writing and we will respect that.

Third party services

Some of our services rely on platforms and tools provided by others. This can include hosting providers, email delivery services, social media platforms, and payment processors.

We select these providers carefully but we do not control them. We are not responsible for outages, changes to their terms, price increases, or issues caused by these providers. If a third party issue affects your project, we will do what we reasonably can to help resolve it or find an alternative.

Where a service requires an ongoing subscription in your name, you are responsible for maintaining that subscription unless we have agreed otherwise in writing.

Results and performance

We work to a high standard and we apply proven methods. We cannot guarantee specific business outcomes such as a set number of leads, a certain revenue figure, or a particular search ranking.

Results depend on many factors outside our control. These include your market, your pricing, your competitors, platform algorithm changes, and how you handle the enquiries we generate. Any figures we discuss during a proposal are estimates based on past experience, not promises.

Limitation of liability

To the extent permitted by law, our total liability to you for any claim arising from our services is limited to the amount you have paid us for the specific service that gave rise to the claim.

We are not liable for indirect or consequential losses. This includes loss of profit, loss of business opportunity, loss of data, or reputational damage.

Nothing in these terms excludes rights you have under Australian Consumer Law that cannot lawfully be excluded.

Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the course of an engagement. This includes pricing, strategy, customer data, and access credentials.

This obligation continues after the engagement ends. It does not apply to information that is already public or that either party is legally required to disclose.

Website use

The content on our website is provided for general information. While we aim to keep it accurate and current, we do not guarantee that everything on the site is free of errors or fully up to date at all times.

You may not copy, reproduce, or republish content from our website without our written permission. This includes written copy, design elements, and images.

Governing law

These terms are governed by the laws of Western Australia. Any dispute arising from these terms or from our services will be handled under the jurisdiction of the courts of Western Australia.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page along with the date it was last updated.

If you are an existing client, changes to these terms will not affect the terms agreed in your current proposal or contract. They will apply to any new work agreed after the update.

Contact

If you have any questions about these terms, contact us at hello@vegaagency.co.